February 2019 Professional Development Meeting

February 12, 2019
5:00 PM - 8:30 PM

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DoubleTree Minneapolis Park Place
1500 Park Place Blvd
Minneapolis, MN 55416
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February 2019 Professional Development Meeting

 

A Bad Day at the Office:
Good Ways to Deliver Bad News and Manage Negative Reviews

Presented by: Melissa DeLay, TruPerception

Tuesday February 12, 2019, 5:00pm
DoubleTree, Park Place, Minneapolis, MN

As leaders, we all have the unpleasant job of delivering bad news from time to time.  Join us to learn some helpful techniques to improve your communication skils!

Melissa's presentation will cover:

  • The importance of healthy workplace communication and dangers of miscommunication.
  • Introduction to Messaging Platforms, explanation of their purpose and usefulness, and
    how to develop a personalized messaging guide.
  • Interactive Discussion on choosing the right words in any tough situation.
  • Q&A period on real-life challenges leaders face with professional communication.
  • Tips for delivery methods and bad news: when to call, make a personal visit or send a
    letter.


Learning objectives:
1. Specific words and power phrases to use when delivering bad news to employees
2. How to develop your personalized messaging guide

Bio:
Melissa DeLay is founder and principal owner of TruPerception, an award-winning provider of
strategic communications counsel, professional and leadership development, change
management implementation and other human capital solutions. She specializes in good ways
to deliver bad news and shows you how to master the art of making positive perceptions, so you
can increase loyalty, and communicate with confidence . . . even in the most difficult situations.


Location:

DoubleTree Minneapolis Park Place
1500 Park Place Blvd                      
Minneapolis, MN 55416




Agenda:

Date - Tuesday February 12, 2019

5:00 pm Networking

6:00 pm Dinner

6:45 pm Announcements & Break

7:00 pm Speaker & Q&A

8:00 pm Adjourn


Earn 1 Certification Maintenance Point for attendance at this event!

Members: $35.00, Non-Members: $45.00, Full-time Students: $15.00

Registration Deadline: 5:00pm on Thursday, February 7, 2019, or until Sold Out! (Registrations after 5:00pm on Thursday, February 7th, will be accepted on a "space available" basis.  Please call the Chapter Office at 763-413-2513 to register after the posted deadline.) 

ADVANCED REGISTRATION & PAYMENT IS REQUIRED. 


 

Tickets

$35.00 Member Registration
$40.00 after 12:00 am February 8

$45.00 Non-Member Registration
$50.00 after 12:00 am February 8

$15.00 Student Registration
$20.00 after 12:00 am February 8

$35.00 Member Ticket - Member of Another APICS Chapter
$40.00 after 12:00 am February 8